Job Responsibilities工作職責:
- Handle both internal and external phone calls in a courteous and professional manner.專業及有禮地接聽內部和外部的電話 。
- Handles guests needs or requests and reports complaints to the Telephone Supervisor 滿足客人需要或請求，並向主管匯報投訴情況 。
- Attends to all guest queries and requests promptly 及時處理客人所有詢問和要求。
Job Requirements工作要求:
· 1 year experience in guest / customer service, or an equivalent working experience.
具有1年客務款接服務之工作經驗，或與此相關的工作經驗。
- High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有高中或酒店行政管理，酒店管理或相關的專業証書 。
- Able to speak, read and write English and Putonghua. 具有講，讀和寫簡單英語及普通話能力。
- Proficient in the use of Front Office OPERA System is an advantage 能熟悉前堂OPERA電腦系統經驗者優先考慮。
Job Types: Full-time, Permanent
Salary: From $17,240.00 per month
Benefits:
- Dental insurance
- Employee discount
- Maternity leave
- Meal provided
- Medical Insurance
- Parental leave
Schedule:
- Early shift
- Late shift
- Night shift
Supplemental pay types:
- Performance bonus
Expected Start Date: 30/05/2023
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